铁路客运英语（双色）（含微课）
全书共10个单元，分别介绍售票、安检、行李服务、车站广播、车厢服务、餐车服务、到站服务、紧急服务、处理乘客投诉，以及自然和历史景点等相关内容。每个单元均设置Learning Objectives、Warming up、Testing Your Ears、Opening Your Mouth、Reading、Facing Different Cultures和Hearts and Crafts等版块，将专业的铁路服务用语和日常用语融入各种学习活动和真实的情景模拟，并设置相关练习，以此来提高学生英语交际能力和铁路客运服务水平。
本书可以作为铁道运输类专业学生学习的教材，也可作为铁路职工岗位培训用书，还可供铁路客运相关工作人员学习参考。
UNIT 1 Selling Tickets
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 想旅客之所想，急旅客之所急——铁路守护人刘晚群
UNIT 2 Security Check
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts “火眼金睛”保安全——记火车站安检员刘华荣
UNIT 3 Luggage Services
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 佛山火车站“铁娘子”夏栗：用心守护旅客行李25年
UNIT 4 Station Broadcasting
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 夫妻俩服务于“台前”“幕后”，共同守护旅客回家路
UNIT 5 Carriage Services
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful Expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 铁路列车员：用心才会把工作做得优秀
UNIT 6 Dining Car Services
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 餐车服务员李爽：列车上的“烹饪英雄”
UNIT 7 Arrival Services
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 高铁背后默默无闻的“保卫者”——千叮万嘱中的关怀
UNIT 8 Special and Emergency Services
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 旅客突发疾病 列车上演暖心紧急救助
UNIT 9 Handling Passengers Complaints
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 暴雨致列车Z93停运11小时 列车员坚守岗位暖心安慰乘客
UNIT 10 Natural and Historical Sceneries
Learning Objectives
Quality Objectives
Warming up
Testing Your Ears
Opening Your Mouth
Ⅰ. Useful expressions
Ⅱ. Role-play the following situations
Ⅲ. Phonetics
Reading
Words & Expressions
Exercises
Facing Different Cultures
Task One
Task Two
Hearts and Crafts 追逐梦想，走出大山看世界——24岁乘务员用多国语言服务国际列车
Appendix
