高速铁路客运服务英语（双色）（含微课）（AI赋能版）
本书紧扣高铁客运一线岗位的实际需求和《高速铁路客运服务专业教学标准》，系统讲解了高铁客运服务英语的相关知识。全书分为车站服务、列车服务与其他服务三大模块，下设12个单元，全面涵盖与各模块场景相关的核心服务。各单元均设有形式多样的练习题，全方位训练学生的听、说、读、写能力。此外，每个模块后还设置了特色主题板块和小组实践活动，帮助学生拓宽视野，在实操演练中巩固所学知识。
本书结构合理、内容全面、形式新颖、场景真实，集创新性、实用性、指导性和可操作性于一体，可作为各类院校高速铁路客运服务专业及其他相关专业的教材，也可作为高铁客运服务一线从业人员培训与自学的参考用书。
MODULE 1 Station Service
UNIT 1 Ticket Office Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 2 Station Entrance Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 3 Waiting Hall Service
Warming Up
Listening
Phonetic
Speaking
Reading
Writing
Knowledge Station
UNIT 4 Ticket Check & Platform Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 5 Station Exit Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
Chinese Miracle on the Rails
Group Assignment
MODULE 2 Train Service
UNIT 6 Carriage Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 7 Dining Carriage Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 8 Pre-Arrival Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
Craftsmanship on the Rails
Group Assignment
MODULE 3 Other Services
UNIT 9 Special Needs Passengers Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 10 Passenger Complaints Handling Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 11 Emergency Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
UNIT 12 Tourism Service
Warming Up
Listening
Phonetics
Speaking
Reading
Writing
Knowledge Station
Green Future on the Rails
Group Assignment
