本书以旅游服务中的典型工作任务为主线,结合导游、酒店服务员、餐厅服务员等旅游服务人员的具体工作场景,介绍了旅游服务工作中的行前服务、接团服务、住宿服务、餐饮服务、游览服务、购物服务和娱乐服务、离站服务等内容。本书遵循“实用为主、够用为度”的编写原则,注重对学生听、说、读、写、译等方面能力的训练,致力于帮助学生打下坚实的英语基础,提高其在涉外旅游服务场景中的英语综合应用能力。
本书内容深入浅出,逻辑结构合理,可作为各类院校旅游与酒店管理专业及其他相关专业的教材。
Project 01 Pre-tour Services
Task 1 Tourism Consulting Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Tour Itinerary
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 3 Transport Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 02 Reception Services
Task 1 Preparations Before Meeting Tourists
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Meeting Tourists
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 03 Accommodation Services
Task 1 Reservation and Check-in
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Housekeeping
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 04 Catering Services
Task 1 Arranging Dining for Tourists
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Describing Food
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 05 Sightseeing Services
Task 1 Visiting a Natural Scenic Area
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Visiting a Cultural Attraction
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 06 Shopping Services and Entertainment Services
Task 1 Shopping Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Entertainment Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
Project 07 Drop-off Services
Task 1 Pre-Departure Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
Task 2 Departure Services
Part Ⅰ Lead-in
Part Ⅱ Preparing for Learning
Part Ⅲ Focusing on Realistic Dialogues
Part Ⅳ Knowledge Output
Part Ⅴ Exploration Tour
学习成果评价
参考文献