民航英语口语[甘肃省规]（双色）（含微课）
本书主要介绍了与民航英语口语相关的知识，由Welcome Unit和6个项目组成。Welcome Unit包括语音知识及天气、日期等基础的英语表达，旨在帮助学生为后续英语口语的学习打下扎实的基础。项目一至项目五涉及机票预订服务、改签及退票服务、值机服务、行李托运服务、安检、航班不正常情况服务、旅客登机服务、客舱服务、行李服务等内容，基本涵盖了民航服务的各个环节。此外，本书在项目六还特别增设了与民航服务岗位英文面试相关的内容，以帮助学生更好地准备求职，顺利迈入职场。
本书不仅具有实用性和职业性，还强调互动性和时代性，可作为民航服务类专业的教材。
Welcome Unit 学习准备篇
Letters and Pronunciation
Numbers
Time
Days and Dates
Weather
Exercises
Project 1 Ticket Services 票务服务
Task 1 Ticket Reservation Service 机票预订服务
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Task 2 Ticket Change and Refund Services 改签及退票服务
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
Project 2 Pre-Flight Passenger Processing Services 值机及安检服务
Task 1 Check-in Service 值机服务
Lead-in
Knowledge Bank
Practical Dialogues
Announcements
Practical Grammar
Task Detection
Task Evaluation
Task 2 Baggage Check-in Service 行李托运服务
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Task 3 Security Check 安检
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
Project 3 Waiting and Boarding Services 候机大厅服务
Task 1 Irregular Flight Service 航班不正常情况服务
Lead-in
Knowledge Bank
Practical Dialogues
Announcements
Practical Grammar
Task Detection
Task Evaluation
Task 2 Passenger Boarding Service 旅客登机服务
Lead-in
Knowledge Bank
Practical Dialogues
Announcements
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
Project 4 Cabin Services 客舱服务
Task 1 Welcome Aboard 欢迎登机
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Task 2 In-Flight Service 飞行中的服务
Lead-in
Knowledge Bank
Practical Dialogues
Announcements
Practical Grammar
Task Detection
Task Evaluation
Task 3 Special Service 特殊服务
Lead-in
Knowledge Bank
Practical Dialogues
Announcements
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
Project 5 Post-Arrival Services 旅客抵达后服务
Task 1 Luggage Service 行李服务
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Task 2 Information Service 问询服务
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
Project 6 English Interview for Ground Attendants 地勤服务人员英语面试
Task 1 Job Interview 面试
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Task 2 Interview Etiquette 面试礼仪
Lead-in
Knowledge Bank
Practical Dialogues
Practical Grammar
Task Detection
Task Evaluation
Service Craftsmanship
附录
附录1 中国及世界主要城市机场三字代码
附录2 世界主要航空公司二字代码
附录3 行李运输事故记录表
参考文献
